1. Getting help
For therapists using Miwa
Email support@miwa.care and we'll respond within 1–2 business days. For urgent sign-in or billing issues, include "URGENT" in the subject line.
For clients of a Miwa clinician
Contact your therapist directly. Miwa cannot access or change your clinical record. Your therapist is your Covered Entity for any HIPAA request about your care.
For privacy or security questions
Email privacy@miwa.care for privacy questions, or security@miwa.care to report a vulnerability.
2. Frequently asked
How do I reset my password?
Use the "Forgot password" link on the sign-in page at app.miwa.care/login, or email support@miwa.care.
How do I cancel my subscription?
Go to Settings → Subscription in the app, or email support@miwa.care. Cancellations take effect at the end of your billing period.
Can I get a refund?
Refunds are handled case-by-case as permitted by law. Email support@miwa.care with your account email.
Is Miwa HIPAA compliant?
Yes. See miwa.care/privacy and miwa.care/privacy-and-compliance for details.
How is my data protected?
Encryption in transit and at rest, scoped per-clinician access, audit logging, and signed BAAs with vendors that handle PHI. See our privacy policy.
Who has access to my clients' charts?
Only you and anyone you explicitly authorize in your practice. Miwa staff do not have routine access to chart content.
Does Miwa work on iPhone/iPad?
Yes — search "Miwa Care" on the App Store. Subscriptions are purchased at miwa.care, not as in-app purchases.
3. Crisis and emergency resources
Miwa is a software tool for clinicians and is not an emergency service.
If you or someone else is in crisis: call or text 988 (Suicide & Crisis Lifeline), dial 911, or go to your nearest emergency department. For substance use treatment, call SAMHSA's National Helpline at 1-800-662-4357. For local mental-health resources, try 211.
4. Submit feedback
Use the in-app Feedback button (in the Sidebar footer or Settings), or our contact form. Bug reports and feature requests are always welcome.
5. Contact
Miwa Health Technologies LLC
California Secretary of State entity no. B20260260162
Los Angeles, CA
Support: support@miwa.care
Privacy: privacy@miwa.care
Security: security@miwa.care